Last Updated: 28 July 2025

This Privacy Policy applies to VIDYA Financial Pty Ltd (ABN 42 686 697 834) and MC Wealth Services Pty Ltd (ABN 94 685 471 247), collectively referred to as "we," "us," or "our." We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles established under the Privacy Amendment (Private Sector) Act 2001. You can obtain information about the Australian Privacy Principles and your privacy rights from the Office of the Australian Information Commissioner (OAIC).

1. Entities Covered

This policy applies to both:

• VIDYA Financial Pty Ltd, a registered tax agent

• MC Wealth Services Pty Ltd, an Australian Credit Licence (ACL) holder and authorised representative of Profinancial Pty Ltd (AFSL 522416)

2. Personal Information We Collect

We collect personal and sensitive information relevant to providing our financial, tax, and credit services, including but not limited to:

• Full name, date of birth, and gender

• Contact details such as address, phone number, and email

• Employment details and occupation

• Financial information, including income, expenses, assets, liabilities, bank accounts, superannuation, and investments

• Tax File Numbers (TFNs)

• Identification documents such as driver licence and passport

• Health information when necessary, such as for insurance or financial advice

• Sensitive information such as marital status or cultural background where applicable

3. How We Collect Your Information

Personal information may be collected through various channels, including direct interactions with you in writing, electronically, or by telephone, visits to our website such as submitting an enquiry or contact form, participation in our events or promotions, provision of products or services, and from publicly available sources. All information is collected lawfully and with due regard for your privacy at all times.

4. How We Use Your Information

We collect and use your personal information for purposes including:

• Providing financial, tax, credit, and related advisory services

• Preparing and lodging tax returns

• Assisting with applications for finance, insurance, superannuation, and investments

• Managing ongoing client relationships and delivering services

• Complying with our legal and regulatory obligations, including the Tax Agent Services Act, National Consumer Credit Protection Act, Corporations Act, and AML/CTF Act

• Conducting internal risk management, audits, and quality assurance

• Communicating with you regarding your services or requests

• Improving our services and business operations

5. Disclosure of Your Information

We may disclose your personal information to:

• Product providers, including banks, insurers, and superannuation funds

• Investment platforms and software providers

• Government and regulatory bodies such as the Australian Taxation Office (ATO), ASIC, AUSTRAC, and the Australian Financial Complaints Authority (AFCA)

• Professional advisers including accountants, lawyers, and compliance consultants

• Our licensee, Profinancial Pty Ltd (AFSL 522416)

• Cloud-based and IT service providers including CRM platforms and secure file storage

• Third party service providers who help us carry out our functions and provide services, subject to strict confidentiality and data protection obligations

These third party service providers are typically located in India, Sri Lanka, the Philippines, Singapore, South Africa, Vietnam, Thailand, the United States of America, and the European Economic Area (EEA).

6. Security of Your Information

We implement a range of technical and organisational measures to protect your information, including:

• Secure, encrypted cloud-based storage

• Password protection and multi-factor authentication (MFA) on systems

• Restricting access to personal information based on staff roles

• Regular staff training on privacy and confidentiality obligations

• Periodic reviews and audits of our security controls

7. Retention of Information

We retain your personal information for at least seven (7) years following the end of our client relationship to comply with legal and regulatory requirements. When your information is no longer required, it will be securely deleted or anonymised.

8. Access and Correction

You have the right to access and correct your personal information. To do so, please contact our Privacy Officer:

Privacy Officer: Mina Andrawis
Address: 144 Church Street, Brighton VIC 3186
Email: Mina@Vidya.com.au
Phone: 0402 675 822

Requests will be responded to promptly and within statutory timeframes. Access may be refused only in limited circumstances as permitted by law, and reasons will be explained. If you are not satisfied with our handling of your request, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Marketing and Communications

We do not use your personal information to send marketing communications or newsletters. You will not receive unsolicited promotional material from us.

10. Use of Technology and Digital Onboarding

We conduct client meetings primarily via video calls and use technology platforms for digital onboarding and service delivery. These tools are used in compliance with our privacy and security obligations to protect your personal information.

11. Changes to This Policy

This Privacy Policy is subject to change. The current version will always be available on our website. Please review it periodically.

12. Complaints

If you would like to submit a complaint regarding the handling of your personal information, please provide the details of your complaint in writing to the Privacy Officer. We aim to respond within 30 days of receiving your complaint and, where applicable, will inform you of the general reasons for the decision. In certain cases, the Privacy Officer may decide not to investigate the complaint, such as when it does not involve interference with privacy. If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).